Shipping and Returns Policy
We ship within 2-48 hours of receiving cleared funds.
How much is postage?
The postage is determined by the weight of your order and the postcode of delivery. You can calculate this cost at the checkout stage of your purchase.
Postage is charged at Australia Post flat rate. However, if we can ship your parcel for less than the Australia Post rate (through Fastway Couriers) we make up the difference with extra products. We never profit from freight, however we must quote Australia Post as they're the only freight that delivers everywhere in Australia.
Please note we do not ship internationally.
Where are my items shipped from?
All items are shipped from our store in Ballandean QLD. Pick up is also available at The Soaperie.
Can I track my order?
You can track the delivery status of your order at the Australia Post website once your tracking number has been sent to you via email. All information including tracking number will be sent to you via email once items are dispatched.
If it is sent by Fastway Couriers, we provide you with their tracking number.
Delivery times will vary depending on your location. We will advise you of expected delivery times and you can use your tracking numbers for more specifics.
Return to Sender
Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Great care is taken to ensure that your item arrives in perfect condition, free from defect.
If a parcel comes back to us marked 'return to sender' the buyer must pay the same postage fee to get the item re-delivered to them again.
All our items are carefully packed and posted in secure packaging for maximum protection however please be advised that we do NOT take any personal responsibility if the item becomes lost or damaged in transit. If you are concenred, please contact us before purchase and we can quote you for transit damage insurance.
Returns & Exchange Policy
We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 48 hours of receiving the item/s. No refunds are offered after 48 hours but instead a store credit if contacted within 7 days of receiving the goods. We do not offer a refund if you have changed your mind about your order however, we are able to offer a store credit if we are contacted within the 7 days of receiving the item/s. Delivery and shipping costs are non-refundable. If an item is to be returned, the return shipping cost will be at the customer’s expense and items must be unused and in it’s original packaging and condition.