Shipping and Returns Policy
We ship within 3-4 business days of receiving cleared funds.
How much is postage?
We offer a flat rate of $11.95 per order for delivery within Australia, with free shipping over $150.
Please note we do not ship internationally.
Wholesale orders to Metropolitan South East Queensland - flat rate of $25 p&h regardless of order amount.
Wholesale orders under $500 including GST outside this area- flat rate of $35 p&h.
Wholesale orders of over $500 GST Inclusive anywhere else in Australia will be charged at a capped rate of 5% of your order.
Where are my items shipped from?
All items are shipped from our warehouse in Stanthorpe, Queensland. Pick up is also available at the Washpool Supply Co. Soaperie and Store at 7 Reeves Road, Stanthorpe.
Can I track my order?
You can track the delivery status of your order at the Australia Post website once your tracking number has been sent to you via email. All information including tracking number will be sent to you via email once items are dispatched.
If your package is sent by Fastway Couriers/Aramex, we will provide you with the tracking number and you can check their website to monitor progress.
Delivery times will vary depending on your location. We will advise you of expected delivery times and you can use your tracking numbers for more specifics.
Return to Sender
Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Great care is taken to ensure that your item arrives in perfect condition, free from defect.
If a parcel comes back to us marked 'return to sender' the buyer must pay the same postage fee to get the item re-delivered to them again.
All our items are carefully packed and posted in secure packaging for maximum protection, however, please be advised that we do NOT take any personal responsibility if the item becomes lost or damaged in transit. If you are concerned, please contact us before purchase and we can quote you for transit damage insurance.
Returns & Exchange Policy
We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 48 hours of receiving the item/s. No refunds are offered after 48 hours but instead a store credit if contacted within 7 days of receiving the goods. We do not offer a refund if you have changed your mind about your order however, we are able to offer a store credit if we are contacted within the 7 days of receiving the item/s. Delivery and shipping costs are non-refundable. If an item is to be returned, the return shipping cost will be at the customer’s expense and items must be unused and in its original packaging and condition.